Support & consulting

Get software support from one of our expert consultants

Support & Consulting

Operating hours:

Monday to Thursdays: 07:00 – 18:00

Fridays: 07:00 – 17:00

Saturdays: 09:00 – 13:00

Book a consultant

Payroll & HR support and consulting

At Sage Pastel Payroll & HR we have a Professional Services Division who can offer on-site payroll consulting services to customers who require one-on-one training and support.

As well as offering on-site support that is customised to your specific business requirements, we also offer a range of training and consulting specials designed to meet a number of pre-defined requirements.

Need help with your system?

  • Send a message to the support team, by clicking here.
  • Speak directly to our qualified consultants in Johannesburg, Pretoria, Cape Town or Durban
  • Book a consultation online, by clicking here.

On-site consultation rates

Consulting fee: R747.00 incl. VAT per hour.

Travel time fee: R239.00 incl. VAT per hour.

Cancellation fee: R380.00 incl. VAT, if cancelled/rescheduled within 24 hours of appointment.

Kilometres travelled fee: R4.70 per km travelled from Sage Pastel Payroll & HR’s premises to the customer’s premises and return.

Consulting specials

Initial setup

If you’ve recently purchased the Sage Pastel Payroll & HR software, our three hour consulting special will help you get the most out of your investment.

Do you want absolute peace of mind, knowing that your Payroll has been configured according to the latest legislation from SARS and the Department of Labour and complies with the latest UIF legislation?

Do you want to ensure that you are using all the features available in your Payroll system?

Price: R1 950.00 incl. VAT.

Travel time fee: R239.00 incl. VAT per hour.

Kilometres travelled fee: R4.70 per km travelled from Sage Pastel Payroll & HR’s premises to the customer’s premises and return.

General check-up

Sage Pastel Payroll & HR has developed a 30-point check system designed specifically to ensure that all critical aspects of your payroll are given the “once over”.

Our well-trained Professional Services Agents offer a two hour consulting session to assist you in solving any problems detected in your payroll system.

Price: R1 300.00 incl. VAT.

Travel time fee: R239.00 incl. VAT per hour.

Kilometres travelled fee: R4.70 per km travelled from Sage Pastel Payroll & HR’s premises to the customer’s premises and return.

Comprehensive check-up

During this four hour consultation we will help ensure that the current features included in your Sage Pastel Payroll & HR system are being used to their full potential.

Do you want to ensure that you are 100% compliant with the latest payroll and tax legislation?

If so, we can do a 100-point check on your system to optimise your payroll software.

Price: R2 600.00 incl. VAT.

Travel time fee: R239.00 incl. VAT per hour.

Kilometres travelled fee: R4.70 per km travelled from Sage Pastel Payroll & HR’s premises to the customer’s premises and return.

Skills and equity check

Did you know that your Sage Pastel Payroll & HR system includes all required Skills and Equity functionality?

Are you using your Skills and Equity module to its full potential?

Do you want to know how this module can make your life easier?

In this three hour consultation one of our trained Professional Service Agents show you how to use your Skills and Equity module, ensuring that your company is compliant with the Department of Labour’s compulsory submissions.

Price: R1 950.00 incl. VAT.

Travel time fee: R239.00 incl. VAT per hour.

Kilometres travelled fee: R4.70 per km travelled from Sage Pastel Payroll & HR’s premises to the customer’s premises and return.

BCEA leave setup

Do you want to ensure that you pay your employees according to the new legislation whenever they take annual leave?

Do you want to avoid unnecessary CCMA cases against your company?

During a two hour consultation, one of our trained Professional Service Agents will set up your Payroll according to the latest legislation involving leave pay, ensuring that your company is compliant with the Basic Conditions of Employment Act.

Price: R1 300.00 incl. VAT.

Travel time fee: R239.00 incl. VAT per hour.

Kilometres travelled fee: R4.70 per km travelled from Sage Pastel Payroll & HR’s premises to the customer’s premises and return.

Industrial council setup

Does your company subscribe to an Industrial Council?

Do you want your payroll to calculate all your levies and complicated council related formulae automatically?

In this two hour workshop, one of our trained Professional Service Agents will help configure your payroll to comply with your specific Industrial Council, to ensure that your monthly payments are calculated correctly and paid on time.

Price: R1 300.00 incl. VAT.

Travel time fee: R239.00 incl. VAT per hour.

Kilometres travelled fee: R4.70 per km travelled from Sage Pastel Payroll & HR’s premises to the customer’s premises and return.

Leave run

During our three hour Leave Run workshop, one our Professional Service Agents will show you how to process annual leave transactions according to the relevant leave dates and days taken for individual employees, in line with the BCEA.

Price: R1 950.00 incl. VAT.

Travel time fee: R239.00 incl. VAT per hour.

Kilometres travelled fee: R4.70 per km travelled from Sage Pastel Payroll & HR’s premises to the customer’s premises and return.

Bonus run

In this two hour training session, our Professional Service Agents will show you how to process Annual Bonus Payroll transactions for all employees, according to the Income Tax Act, as well as any additional payslips.

Price: R1 300.00 incl. VAT.

Travel time fee: R239.00 incl. VAT per hour.

Kilometres travelled fee: R4.70 per km travelled from Sage Pastel Payroll & HR’s premises to the customer’s premises and return.

Contact us

To book a consultation, contact our professional service agents via phone or email:

Johannesburg:

+27 11 304 4340   l   consulting@pastelpayroll.co.za

Cape Town:

+27 21 522 7400   l   ctconsulting@pastelpayroll.co.za

Durban:

+27 31 537 7100   l   dbnconsulting@pastelpayroll.co.za

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